Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Delivery is completely free for intangible (virtual items – music downloads).

How long will delivery take?

Intangible (virtual items – music downloads) offer a free and instant delivery after payment. Please contact us if you do not receive the item within 5 minutes after purchase.

How secure is shopping in the Online Shop? Is my data protected?

We are dedicated to keeping your information secure and private. The information you provide us is kept confidential and is purely used to host your account to provide the best user experience we possibly can. We are unable to read and edit your payment information. Please contact us if you feel as if your account is insecure or you would like to close your account.

You can read the Privacy Policy here.

What exactly happens after ordering?

After ordering, you will be redirected to the page to download the purchased track(s). If you are not redirected, please be sure to check your email, including the spam folder, for the download link and receipt of purchase. We recommend that you create an account upon purchase to keep track of your orders.

Do I receive an invoice for my order?

You will receive an automatically generated invoice immediately after payment – please check your email, including the spam folder. Please contact us if you do not receive the invoice within an hour after purchase.

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